Problems With iPhone
Sometimes Ford Sync users experience difficulties getting their iPhone to correctly “call” their contacts and often, the solution is as simple as cleaning up your phone contact list.
iPhone users, and yes, even Samsung, HTC, Motorola, Microsoft and Blackberry smartphone owners, may not be aware that they have input their phone contacts incorrectly. If the Ford Sync, or MyFord Touch system, cannot properly identify your contact, then it won’t be able to complete the phone call effectively.
Take a moment to review your phone contact list. On the iPhone, push the icon for “Contacts.” Your display should show the contact’s first name in “regular” face font (lighter weight type). The last name will be in “bold face.” If you haven’t discovered it yet, go back to your App screen and touch the “Settings” icon. Then push the “Mail, Contacts, Calendars” icon. Scroll down to the “Contacts” heading. Underneath you will see “Sort Order.” Select “Last, First.” Then select “Display Order” and select “First, Last.” Using these settings will give you a list of phone contacts with all of your friends listed in alphabetical order by First name within the first letter of the last name.
Where we have seen people with Sync issues is when they put the contact’s first and last name on the first name line. For example, using the photo above, the Michael Alexander would be input in the “First name” line of a new contact file and saved. The trouble comes from the Ford Sync system wanting to be able to tell the difference between the first and the last name. Put the first name on the first name line and last name on the last name line, then the Sync system will “find” your contact when you cay, for example, “Call Michael Alexander.”
Do NOT put smiley faces, punctuation and other extraneous marks into the name.
For example, “Michael Alexander ”
The Sync system won’t be able to interpret the name and the emoticon. So don’t use emoticons.
Also, if the phone number is a “Home,” “Work,” “Mobile” or “Other”, place it on the appropriate line for saving phone numbers. Don’t clutter the First Name line with “Michael on Cell Phone.” Once again, this confuses the Sync system so it can’t appropriately index and acknowledge the name.
Here is a quick video on using the iPhone with the Ford Sync or MyFord Touch System.
And, if in the past you used SIM cards to store phone numbers and contact information, then don’t transfer those file on to your smartphone still in the “saved to SIM” format. A SIM card is a small portable storage chip that allows for transfer of a phone book, but it stores in in a secure level that Sync cannot access. You may see your phone contact list and see all of the names. However, if they are all “saved to SIM” then your Sync system won’t be able to “see” them. Edit your contact list on the names you call most frequently, and select “save to phone” and not “save to SIM.”
Finally, input your names in capital letters and lower case. Do not save names in all caps. Sync does not recognize all caps (usually) unless you spell it out letter by letter.
As a note, anytime you edit or update your phone book, then the next time you start up your vehicle, the Sync system will review your contacts and “see” any changes you have made.
Plus, please remember that the voice of Sync is “seeing” a potential name or word from the basis of syllables and phonetics. Ethnic words may not be understood. Even a name like Nita (pronounced Nee-ta) would be pronounced as “Ny-ta” by the Sync system. So, rather than misspell a name just for the Sync system, why not give your friend another moniker, such as “My Best Friend,” or “Crazy Lady.”
Apple uses a lot of proprietary programming, so even if you have photos of your friends in your iPhone contacts, they may not always transfer over the Sync System.
So give your phone book a “once over.” If you are having problems calling a contact by name, it may be because of these factors.